Privacy Policy.

This privacy policy is a legally binding document between you and Box Express Delivery (both terms defined below). The terms of this privacy policy will be effective upon your acceptance of the same (directly or indirectly in electronic form, by clicking on the “I accept” tab or by use or the website or by other means) and will govern the relationship between you and Box Express Delivery for your use of the website (defined below).
Please read this privacy policy carefully. By using the website, you indicate that you understand, agree and consent to this privacy policy. If you do not agree with the terms of this privacy policy, please do not use this website.
By providing us your information or by making use of the facilities provided by the website, you hereby consent to the collection, storage, processing and transfer of any or all of your personal information and non-personal information by Box Express Delivery as specified under this privacy policy. You further agree that such collection, use, storage and transfer of your information shall not cause any loss or wrongful gain to you or any other person.
Box Express Delivery private limited (“Box Express Delivery” or “we” or “us” or “our”) is concerned about the privacy of the data and information of users (“you” or “your” or “yourself”) accessing the services on Box Express Delivery's websites, mobile sites or mobile applications (“website”).
This privacy policy is a contract between you and Box Express Delivery. This privacy policy shall be read together with the respective terms of use or other terms and conditions of Box Express Delivery website.
This privacy policy is designed to tell you about our practices regarding collection, use, and disclosure of information or data that you may provide via this website. Please be sure to read this entire privacy policy before using or submitting information to this website.

Collection and storage of information

• 1.1 The information (which shall also include data) provided by you to Box Express Delivery or collected from you by Box Express Delivery may consist of “personal information” and “non-personal information”.
• 1.2 Personal information is information collected that can be used to uniquely identify or contact you. Personal information for the purposes of this privacy policy shall include, but not be limited to your name, address, contact number, e-mail address or other contact information, information regarding your transactions on the website, your financial information, internet protocol address, any other items of “sensitive personal data or information” as such term is defined based on provisions of applicable legislation and standards set by the State of Kuwait, identification code of your communication device which you use to access the website or any other information that you provide during your registration process, if any, on the website.
• 1.3 Such personal information may be collected in various ways including during the course of you registering as a user on the website, registering as a merchant on the website, availing certain services offered on the website. Such instances include but are not limited to participating in any online survey or contest or otherwise or posting user reviews or otherwise doing business on the website.
• 1.4 We may receive personal information about you from third parties, such as social media services, commercially available sources and business partners. If you access website through a social media service or connect a service on website to a social media service, the information we collect may include your user name associated with that social media service, any information or content the social media service has the right to share with us, such as your profile picture, email address or friends list, and any information you have made public in connection with that social media service. When you access the website through social media services or when you connect the website to social media services, you are authorizing Box Express Delivery to collect, store, and use and retain such information and content in accordance with this privacy policy.
• 1.5 Box Express Delivery may also collect information other than personal information from you through the website when you visit and / or use the website. Such information may be stored in server logs. This non-personal information may include your geographic location, details of your telecom service provider or internet service provider, the type of Browser (Internet Explorer, Firefox, Opera, Google Chrome etc.), The operating system of your system, device and the website you last visited before visiting the website or the duration of your stay on the website is also stored in the session along with the date and time of your access.
• 1.6 Non-personal information is collected through various ways such through the use of cookies. Box Express Delivery may store temporary or permanent “cookies” on your computer. You can erase or choose to block these cookies from your computer. You can configure your computer’s browser to alert you when we attempt to send you a cookie with an option to accept or refuse the cookie. If you have turned cookies off, you may be prevented from using certain features of the website.
• 1.7 Please do note that personal information and non-personal information may be treated differently as per this privacy policy.
• 1.8 You hereby represent to Box Express Delivery that: a) the information you provide from time to time is and shall be authentic, correct, current and updated and you have all the rights, permissions and consents as may be required to provide such information to Box Express Delivery. b) You're providing the information to Box Express Delivery and Box Express Delivery's consequent storage, collection, usage, transfer, access or processing of the same shall not be in violation of any third-party agreement, laws, charter documents, judgments, orders and decrees.
• 1.9 Box Express Delivery and its officers, directors, contractors or agents shall not be responsible for the authenticity of the information that you or any other user provides to Box Express Delivery. You shall indemnify and hold harmless Box Express Delivery and its officers, directors, contractors or agents and any third party relying on the information provided by you in the event you are in breach of this privacy policy including this provision and the immediately preceding provision above.
• 1.10 Your information will primarily be stored in electronic form however certain data can also be stored in physical form. We may store, collect, process and use your data in countries other than Kuwait but under compliance with applicable laws. We may enter into agreements with third parties (in or outside of Kuwait) to store or process your information or data. These third parties may have their own security standards to safeguard your information or data and we will on a commercial reasonable basis require such third parties to adopt reasonable security standards to safeguard your information / data.

Purpose for collecting, using, storing and processing of information

• Box Express Delivery collects, uses, stores and processes your information for any purpose as may be permissible under applicable laws (including where the applicable law provides for such collection, usage, storage or processes in accordance with the consent of the user) and shall include the following:
• 2.1 to facilitate your use of the website;
• 2.2 to respond to your inquiries or fulfill your requests for information about the various services ordered on the website;
• 2.3 to process and complete the orders placed with the participating merchants and is shared as needed to process and complete the orders;
• 2.4 to ensure that orders have are successfully delivered on time, and to keep you informed on the status of your order;
• 2.5 to provide you with information about services available on the website and to send you information, materials, and orders;
• 2.6 to send you important information regarding the website, changes in terms and conditions, user agreements, and policies and/or other administrative information;
• 2.7 to send you surveys and marketing communications;
• 2.8 to personalize your experience on the website by presenting advertisements, services and orders tailored to your preferences;
• 2.9 to help you address your problems incurred on the website including addressing any technical problems;
• 2.10 if you avail of any service from the website, to complete and fulfill the same.
• 2.11 to protect the integrity and for proper administering of the website;
• 2.12 to conduct internal reviews and data analysis for the website;
• 2.13 to improve the services and content on the website;
• 2.14 to conducting academic research, surveys, analytical studies on various aspects including user behavior, user preferences etc.;
• 2.15 to respond to legal, judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law;
• 2.16 to implement information security practices;
• 2.17 to determine any security breaches, computer contaminant or computer virus;
• 2.18 to investigate, prevent, or take action regarding illegal activities and suspected fraud,
• 2.19 to undertake forensics of the concerned computer resource as a part of investigation or internal audit;
• 2.20 to process any job application you may submit;
• 2.21 to trace computer resources or any person who may have contravened, or is suspected of having or being likely to contravene, any provisions of applicable legislation and standards set by the State of Kuwait, that is likely to have an adverse impact on the services provided on any website or by Box Express Delivery; and
• 2.22 to enable a potential buyer or investor to evaluate the business of Box Express Delivery.[individually and collectively referred to as (“purposes”)] you hereby agree and acknowledge that the information so collected is for lawful purpose connected with a function or activity of Box Express Delivery or any person on its behalf, and the collection of information is necessary for the purposes.

Retention of information

• 3.1 We will put in place measures such that your personal or non-personal information, which is in our possession or under our control, is destroyed and/or anonymized as soon as it is reasonable to assume that (i) the purpose for which your personal or non-personal information were collected is no longer being served by the retention of such personal or non-personal information; and (ii) retention is no longer necessary for purpose required under applicable law.
• 3.2 If you wish to delete your account and thereby discontinue using our service, you may do so at any time. We, however, reserve the right to retain, store and use your personal or non-personal information or content for our business purposes, whether such information or your account has been deleted or not. After a period of time, your data may be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our services effectively, but our use of the anonymized data will be solely for analytic purposes.
• 3.3 Please note that your withdrawal of consent or cancellation of your account may result in us not being able to provide you with our services, or terminate any existing relationship that we may have with you.

Link to other websites

• Our website may provide links to other sites. These links are provided for your convenience only and the provision of these links does not mean that sites are related or associated with us. Please note that these sites have their terms of use and privacy policies. You should check their privacy policy before you submit your personal information or any other data with them. We don’t guarantee the content and the security of those sites.

Security

• 5.1 We strive to ensure the security, integrity and privacy of your information and to protect your personal information against unauthorized access or unauthorized alteration, disclosure or destruction. We adopt adequate measures to prevent unauthorized access to your personal information.
• 5.2 We reserve the right to conduct a security review at any time to verify your identity. You agree to provide us all the information that we request for the security review. If you fail to comply with any security request, we reserve the right to terminate your account with us and prohibit your access to the website.
• 5.3 We are not liable and cannot be held liable for any breach of security or for any actions of any third parties that receive your personal information.
• 5.4 The trademarks, logos and service marks displayed on the website (“marks”) are the property of Box Express Delivery or their merchants or respective third parties. You are not permitted to use the marks without the prior consent of Box Express Delivery, the merchants or the third party that may own the marks
• 5.5 Notwithstanding anything contained in this policy or elsewhere, we shall not be held responsible for any loss, damage or misuse of your personal information, if such loss, damage or misuse is attributable to a force majeure event (as defined below). A “force majeure event” shall mean any event that is beyond our reasonable control and shall include, without limitation, sabotage, fire, flood, explosion, acts of god, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.

Choice/opt-out

• You agree and acknowledge that you are providing your information out of your free will. You have an option not to provide or permit Box Express Delivery to collect your personal information or later on withdraw your consent with respect to such personal information so provided herein by sending an email to info@boxexpress.delivery electronic address as may be notified to you

Updates to this privacy policy

• Box Express Delivery may change the data privacy practices and update this privacy policy as and when the need arises, and the same will be made available on the website. But our commitment to protect the privacy of website users will continue to remain. We suggest that you regularly check this privacy policy to apprise yourself of any updates. Your continued use of the website or provision of data or information thereafter will imply your unconditional acceptance of such updates to this privacy policy.

Contact Us

• Feel free to contact us with any questions or comments about this Privacy Policy, your personal information, our use and sharing practices, or your consent choices by contacting info@boxexpress.delivery.

Terms and Conditions.

The following are the terms of use that govern use of the Site (“Terms of Use”). By using the Site you expressly agree to be bound by these Terms of Use and the BOXEXPRESS.DELIVERY privacy policy and to follow these Terms of Use and all applicable laws and regulations governing use of the Site. BOX EXPRESS DELIVERY COMPANY W.L.L., TO DELIVER CONSUMER ORDER reserves the right to change these Terms of Use at any time, effective immediately upon posting on the Site. Please check this page of the Site periodically. We will note when there are updates to the Terms of Use at the bottom of the Terms of Use. If you violate these Terms of Use, BOX EXPRESS DELIVERY COMPANY W.L.L., may terminate your use of the Site, bar you from future use of the Site, and/or take appropriate legal action against you.
Please read these terms of use carefully. By using the website, you indicate that you understand, agree and consent to these terms of use. If you do not agree with the terms of these terms of use, please do not use this website. You hereby provide your unconditional consent or agreements to BOX EXPRESS DELIVERY COMPANY W.L.L., as provided under the state of Kuwait law.
These terms of use of the website located at the url www.boxexpress.delivery mobile sites or mobile application (“website”) is between BOX EXPRESS DELIVERY COMPANY W.L.L., (“Box Express” or “we” or “us” or “our"), a company with its registered office at Kuwait, Farwaniyah, Block 4, St 114, Building 2609, Floor 6, Office 21 and the guest users or registered users of the website ("you" or "your" or "yourself" or "user") describe the terms on which Box Express offers you access to the website and such other services as are incidental and ancillary thereto ("services").
These terms of use are a contract between you and Box Express. These terms of use shall be read together with the privacy policy or other terms and condition with all other notices, disclaimers, guidelines appearing on the website from time to time (collectively referred to as "agreement(s)") constitute the entire agreement upon which you are allowed to access and use the website and avail the services.

Interpretation

• any reference to the singular includes a reference to the plural and vice versa, unless explicitly provided for otherwise; and any reference to the masculine includes a reference to the feminine and vice versa.
• headings and captions are used for convenience only and will not affect the interpretation of these terms of use.
• any reference to a natural person will, unless repugnant to the context, include his heirs, executors and permitted assignees. Similarly, any reference to a juristic person such as Box Express will, unless repugnant to the context, include its affiliates, successors and permitted assignees.

Eligibility

• only users who are 13 years of age or older may use the services. If you are under 13 years of age and you wish to download, install, access or use the services, your parents or legal guardian must acknowledge and agree to the terms of use. Should your parents or legal guardian fail to agree or acknowledge the terms of use, you shall immediately discontinue its use.
• Box Express reserves the right to refuse access to use the services offered if it is brought to Box Express's notice or if it is discovered that you are under the age of 13 years.

Account registration and security

• you may access and use the website and the services either as a registered user or as a guest user. However, not all sections of the website and services will be accessible to guest users.
• registered users: Box Express makes certain sections of the services available to you through the website only if you have provided Box Express certain required user information and created an account and a Box Express id through a certain log-in id and password ("account"). In the event you register as a user by creating an account in order to avail of the services provided by the website, you will be responsible for maintaining the confidentiality and security of the account, and are fully responsible for all activities that occur under your account. You agree to (a) immediately notify Box Express of any unauthorized use of your account information or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Box Express cannot and will not be liable for any loss or damage arising from your failure
  To comply with this section. You may be held liable for losses incurred by Box Express or any other user of or visitor to the website due to authorized or unauthorized use of your account as a result of your failure in keeping your account information secure and confidential. You shall ensure that the account information provided by you in the website's registration form is complete, accurate and up-to-date. Use of another user's account information for availing the services is expressly prohibited. If you provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or Box Express has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Box Express has the right to suspend or terminate your account and refuse any and all current or future use of the website / services (or any portion thereof).
• guest users: the website also allows limited access to the services for unregistered users (also called 'guest users'). Such users will be able to browse the website

Services

• Box Express is an online platform inter-alia engaged in the business of providing on-demand diversified delivery services, cash pickup services and other similar services through its website.
• neither Box Express own, sell, resell, furnish, provide, prepare any product nor manage and/or control the users.
• Box Express responsibility is limited to facilitating the delivery services.

Use of the website / services

• You agree and undertake that when using a website / service, you will not:
• defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others;
• publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information;
• conduct or forward surveys, contests, pyramid schemes or chain letters;
• falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;
• any information provided by you on this site shall not be misleading in any way;
• use any deep-link, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the website or content, or in any way reproduce or circumvent the navigational structure or presentation of the website, to obtain or attempt to obtain any Materials, documents or information through any means not specifically made available through the website;
• reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the website.

Third party contents

• we cannot and will not assure that other users are or will be complying with the foregoing rules or any other provisions of these terms of use, and, as between you and us, you hereby assume all risk of harm or injury resulting from any such lack of compliance
• you acknowledge that when you access a link that leaves the services, the site you will enter into is not controlled by us and different terms of use and privacy policy may apply. By assessing links to other sites, you acknowledge that we are not responsible for those sites. We reserve the right to disable links to and / or from third-party sites to the services, although we are under no obligation to do so.

Promotions, discounts and coupons

• Box Express reserves the right to offer the discounts/promotional offers to any users of its own choice and shall not be held liable to any user for not offering the same. The discounts/offers have been made available at the sole discretion of Box Express and are subject to change / amendment / modification from time to time. Box Express at its sole discretion may at any time discontinue the discounts/offers without assigning any reasons or without any prior intimation whatsoever. The participation in discounts/offers is entirely voluntary and it is understood that the participation by the user shall be deemed to have been made on a voluntary basis.

Communications

• When you use the website or send emails or other data, information or communication to us, you agree and understand that you are communicating with us through electronic records and you consent to receive communications via electronic records from us periodically and as and when required. We may communicate with you by email or by such other modes of communication, electronic or otherwise.

Right to use logos

• Nothing contained in these terms of use constitutes a license in favor of the user to use trademarks, service marks or logos and/or any other marks, owned by Box Express that may be Reflected on the website ("ipr"). Any use by a user of ipr will be only with the prior written permission from us. You acknowledge that we are the sole and exclusive owner of our respective ipr’s and agree that you will not contest the ownership of the said ipr’s for any reason whatsoever.

No warranties

• The website and the services are provided on an "as is" basis. We do not make any other representations or warranties of any kind, express or implied, including without limitation that the website or the services will meet your requirements, will always be available, accessible, uninterrupted, timely, secure, or operate without error

Indemnity

• You shall indemnify and hold harmless Box Express, its owner, licensee, affiliates (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of your breach of these terms of use, privacy policy and other terms and conditions, or your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.

Limitation of liability

• In no event shall Box Express be liable for any special, incidental, indirect or consequential damages of any kind in connection with these terms of use, even if the user has been informed in advance of the possibility of such damages.

Updates

• We reserve the right, at our sole discretion, to change, modify, add or remove portions of these terms of use, at any time without any prior written notice to you. We suggest that you regularly check these terms of use to apprise yourself of any updates. Your continued use of the website following the posting of changes will mean that you accept and agree to the revisions. As long as you comply with these terms of use, we grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the website.

Severability

• If any of these terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of state in which these terms are intended to be effective, then to the extent and within the jurisdiction which that term is illegal, invalid or unenforceable, it shall be severed and deleted and the remaining terms of use shall survive, remain in full force and effect and continue to be binding and enforceable.

Non-assignment

• You shall not assign or transfer or purport to assign or transfer the contract between you and us to any other person.

Governing law, jurisdiction and dispute resolution

• These terms of use are governed by the laws of Kuwait. Any action, suit, or other legal proceedings, which is commenced to resolve any matter arising under or relating to this website, shall be subject to the jurisdiction of the state of Kuwait.

Support

• Feel free to contact us with any questions about this Terms of Use by sending an email to info@boxexpress.delivery.